Shipping Information

Shipping Information

Please allow approximately between two and four business days for your order to be prepared for shipment. A confirmation email with a tracking number will be sent when your order is shipped.

 

All domestic and international shipping includes a tracking number. All orders over $500 Australian dollars receive complimentary shipping insurance. For insurance on your order under $500 Australian dollars, please email us at info@brokenrivermining.com to arrange. We do not take responsibility for any items that are lost or damaged in transit if shipping does not have insurance.

 

Shipping in Australia

All Broken River Mining products are eligible to ship domestically within Australia. The 10% goods and services tax (GST) is inclusive.

 

International shipping

All Broken River Mining products can be shipped outside Australia to the countries listed below. If your country is not below, but you would like to discuss shipping options, please contact us. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.

Due to changes in import legislation in the United Kingdom, a minimum order value of over 135 GBP is required.

  • United States
  • Canada
  • United Kingdom Please note, due to changes in import legislation in the UK, a minimum order value of over 135 GBP is required. Express shipping only. 
  • France
  • Greece
  • Spain
  • Japan
  • Singapore
  • Ireland
  • Switzerland
  • Hong Kong
  • Portugal
  • Germany
  • Denmark
  • Finland
  • Norway
  • Netherlands
  • Saudi Arabia
  • Hungary
  • Poland
  • New Zealand
  • Sweden
  • India
  • Taiwan
  • Thailand
  • Malaysia
  • Philippines
  • United Arab Emirates
  • Chile*
  • Argentina*
  • South Africa*
  • Oman*
  • Virgin Islands, British*
  • Turks and Caicos Islands*
  • Sri Lanka*

 * Postal services are currently suspended to these countries. 17 May 2020. Please contact us at info@brokenrivermining.com to discuss potential alternative arrangements.

 

Returns

At Broken River Mining we want you to have a positive experience and your satisfaction is important to us. If there is an issue with the item you receive, we will refund** the full purchase price upon receipt of the returned item. The return shipping cost is the customer’s responsibility. Please email us at info@brokenrivermining.com for return instructions.

**Please note that some items are not eligible for return or exchange and this will be stated in the product description.